Effective Date: 11 November 2025
Last Updated: 11 November 2025

Welcome to Zymio™, a brand owned and operated by ZymioMY Enterprise (“Zymio”, “we”, “us”, “our”).
Your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.zymiomy.com, interact with our online stores (including Shopee, TikTok Shop, and WhatsApp), or use any of our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

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Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:
• “Account” means a unique account created for you to access our Service or parts of it.
• “Company” refers to ZymioMY Enterprise (“Zymio”, “we”, “us”, or “our”).
• “Country” refers to Malaysia.
• “Cookies” are small files placed on your device containing details of your browsing history.
• “Device” means any device that can access the Service such as a computer, mobile phone, or tablet.
• “Personal Data” means any information relating to an identified or identifiable individual.
• “Service” refers to the website www.zymiomy.com and all related Zymio digital platforms.
• “Service Provider” means any natural or legal person who processes the data on behalf of the Company, including delivery partners, payment gateways, and marketing vendors.
• “Usage Data” refers to data collected automatically (for example, IP address, browser type, visit duration).
• “You” means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual accesses or uses the Service.

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Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
When using our Service, we may ask you to provide certain personally identifiable information, such as:
• Full Name
• Email Address
• Phone Number
• Delivery Address
• Billing Information (collected securely via third-party payment processor)
• Usage Data (e.g., IP address, browser details)

Usage Data
Usage Data is collected automatically when you use our Service. It may include:
• IP address, browser type, version, and pages visited
• Time and date of visit, duration, and referring URLs
• Device identifiers and diagnostics
• Mobile network information (if accessed via phone)

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Tracking Technologies and Cookies

We use cookies and similar technologies to:
• Enable website functionality (login, shopping cart, checkout)
• Analyze website traffic and performance
• Personalize user experience and advertising

You can refuse cookies in your browser settings, but some site functions may be limited.

Types of Cookies Used:
• Essential Cookies: Required for secure website operation.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Track usage for performance improvement.
• Marketing Cookies: Used for retargeting ads (e.g., Facebook Pixel, Google Ads).

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Use of Your Personal Data

We may use your data for the following purposes:
• To process and deliver your orders
• To manage your Account and customer service requests
• To send updates, promotions, and newsletters (you may opt out anytime)
• To improve our website, products, and marketing campaigns
• To comply with legal obligations
• To prevent fraud and ensure security

We may share your data with:
• Service Providers: payment gateways, logistics partners, analytics tools
• Business Transfers: in the event of a merger, acquisition, or restructuring
• Legal Authorities: if required by law or regulation

We do not sell or rent your data to third parties.

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Retention of Your Personal Data

We retain your data only as long as necessary for:
• Order processing and customer service
• Legal and accounting compliance

Afterward, your data is securely deleted or anonymized.

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Transfer of Your Personal Data

Your information may be stored and processed in servers located outside Malaysia. By using our Service, you consent to such transfers, provided they meet data protection standards equivalent to Malaysia’s PDPA.

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Security of Your Personal Data

We implement administrative, technical, and physical safeguards to protect your information.
However, no online transmission or storage method is 100% secure; therefore, we cannot guarantee absolute security.

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Your Data Protection Rights

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the right to:
• Access your personal data
• Request corrections to inaccurate data
• Withdraw consent to processing at any time

Requests may be submitted to support@zymiomy.com.

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Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from minors.
If you believe your child has provided personal information, contact us immediately for deletion.

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Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to read the privacy policies of those sites before providing any data.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page, and the “Last Updated” date will be revised accordingly.

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Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

ZymioMY Enterprise
Email: support@zymiomy.com
Phone/WhatsApp: +6010-339-3394
Website: www.zymiomy.com
Registered in Malaysia